Survey 7: What if your delivery man/woman is late by 1 hour, but he/she had to pick-up his/her 2 year old son from his school due to some unimaginable circumstances? (They have the kid with them as a proof)
📊 Survey Summary
- 40.0% | 🇦 No Tips, But Accept the order
- 0.0% | 🇧 Fight with them verbally
- 40.0% | 🇨 Complain to the food app
- 20.0% | 🇩 Accept the order, While also giving them tips
This survey focused on empathy in real-life service delays. Despite the delivery being one hour late, the reason—a parent having to pick up their two-year-old child—was both urgent and understandable.
A split in public reaction emerged: 40% chose to accept the order without tipping, showing passive understanding. Another 40% still preferred to complain to the app, indicating that punctuality and service expectations remain strong, regardless of personal emergencies.
Just 20% responded with empathy and generosity, opting to accept the order and even offer a tip. Notably, 0% selected a hostile response, such as arguing, suggesting that while frustration exists, most users maintain a degree of respect in such situations.
This data opens a conversation on how service professionals are treated during human crises, and whether platforms should allow customers to offer compassion through their interfaces.